UX DESIGN · UX RESEARCH
Create the first version of the group management admin dashboard for Joinn.
My teammate and I crafted and delivered the design of the back-end management dashboard with a refined information architecture within 3 weeks. The design was launched in January, 2020.
Dec 2020 – Jan 2021
💁🏻♀️ MY ROLE
Design Team (2 UX & 1 UI)
✅ MY JOBS
Information Architecture Design
💪🏻 My Contribution to the Project
💪🏻 My Impact on the Team
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Design a back-end management dashboard
For group owners and monitors
To manage the groups efficiently and smoothly
1. The competitors: Meetup, Facebook Group, Reddit, Douban, forums.
2. The member management and the post management are the two main focuses for group management products.
I defined member management and post management as the primary categories based on the findings of the competitive analysis. Then, the affiliated actions are in sub-categories.
There were too many layers that the users would feel overwhelmed when they see the back-end management for the first time.
We conducted interviews with the intention of learning their group management behaviors and attitudes.
the moderator of 365DAY
a photography group with 200+ active members on Douban
the group owner of Daily Workout Check
a lifestyle social group with members on WeChat
the group moderator of WeShare
a student group with 14 members on Facebook
1. Reduced the interference of group monitors to the posts based on the interview reflections.
2. Added a dashboard providing an overview of the group performance and the tasks to be completed. So, the users can get information and tackle tasks on the landing page rather than jumping between pages.
Regarding the Task Management page, different types of tasks might be challenging for users to tackle quickly. So, the task management was not efficient for users.
We agreed with the feedback. We would come up with a way to make the user think less and manage the tasks smoothly.
The PM required us to remove the Post and Replied on the Member Management page because he didn't think those matter to the group owners.
We insisted on keeping those two categories. Because our previous primary research indicated that most group owners would like to learn how much the members participated in. (The PM understood and supported our decision then)
I created four tabs for four task types. So the users will only see the same actions in each tab. The task management became more efficient.
Start doing it sooner so you will have more time for refinement.
I started to make the information architecture after reviewing the competitors' designs. Even though the first version was not satisfactory, I learned what wasn't done right and fix them quickly.
The research can be conducted when it is needed during the design process.
The typical process is research-ideation-design. In this project, the primary research was conducted during design. I think it would be more effective to conducted interviews with clear intentions based on our situation.
Speak out and discuss with reasonable supports when you hold different opinions.
When the PM required us to make a change, I disagreed with it. So, I had two options; one is just following his demand, the other is arguing with my reason. This time I refused to be silent as before. I provided the primary research findings and asked him to reconsider whether to change or not. Through the discussion, we made better decisions that everyone agreed.
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